Privacy Policy

We may collect the following information:

• Information you provide: Your name, job title, organization, email address, telephone number, and the details you submit through a contact form, assessment request, email, telephone call, or other enquiry.
• Business and assessment information: Information you choose to share about your organization’s technology environment, needs, risks, or goals when requesting advice or an assessment. Please avoid submitting passwords or other sensitive information through general website forms.
• Website usage information: Information such as your IP address, browser and device details, pages visited, referral source, and approximate location derived from your IP address. Cookies and similar technologies may collect some of this information.
• Communications: Records of our correspondence with you, including enquiries, responses, and service-related communications.

If you use a third-party event registration page, video player, or client portal linked from our website, that provider may collect information under its own privacy policy.

We use personal information to:

• Respond to enquiries and arrange conversations with our team;
• Provide requested assessments, proposals, and information about our services;
• Deliver and support services for our clients;
• Operate, maintain, secure, and improve our website and systems;
• Understand interest in our content and services;
• Send service updates and, where appropriate, information about PBS offerings or events;
• Meet legal obligations, protect our rights, and investigate suspected misuse or security incidents.

We use information only for appropriate business purposes and in accordance with applicable law. You can ask us to stop sending promotional emails at any time by using an unsubscribe option, if provided, or contacting us at the address below. We may still send communications needed to respond to your request or provide a service.

Our website may use cookies and similar technologies needed for site operation, security, and understanding website activity. You can manage or block cookies through your browser settings, although some site features may then work differently.

Our website also uses Google Tag Manager and may display content or links from third parties, including video and event platforms. These services may receive information about your browser or your interaction with their content. Their handling of information is governed by their own privacy policies.

We may share information with employees, affiliated teams, contractors, and service providers who need it to carry out the purposes described in this policy. These may include providers of website hosting, communications, analytics, event registration, and client support tools.

We may also disclose information when required by law, to respond to a lawful request, to protect people or systems, or as part of a business transfer. We do not disclose personal information to third parties for their independent marketing without an appropriate basis to do so.

PBS describes operations in The Bahamas, India, Turks and Caicos, and the British Virgin Islands. Information may be accessed or processed in these and other locations where PBS or its service providers operate. Where applicable law requires safeguards for an international transfer, we will take steps to provide them.

We keep personal information for as long as reasonably needed to respond to enquiries, provide services, maintain business records, meet legal obligations, resolve disputes, and protect our systems. The period depends on the type of information and why it was collected. When information is no longer needed, we delete it or take steps to make it non-identifiable, subject to applicable retention requirements.

We use reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, and disclosure. No website or method of electronic transmission is completely secure. If you need to send sensitive technical or business information, please contact us to arrange an appropriate method.

Depending on the law that applies to you and the information concerned, you may be able to request access to your personal information, ask us to correct inaccurate information, object to certain uses, or request deletion. You may also withdraw consent where our use of information relies on it.

To make a request, email info@pbshope.com. We may need to verify your identity before responding, and legal or contractual obligations may limit some requests.

Our website and services are intended for business audiences and are not directed to children. If you believe a child has provided personal information through the website, please contact us so we can address it.

Our website may link to websites and services operated by others. We are not responsible for their privacy practices. Please review their policies before providing them with personal information.

We may update this Privacy Policy as our website, services, or legal obligations change. We will post the revised version here and update the “Last updated” date above.

For questions or requests concerning this Privacy Policy, contact: